The priority support program has been developed to provide our customers with top quality support for our software. The program offers the customer direct support for technical issues. Customer satisfaction in our products is a vital aspect of how we rate program functionality and usability. With that in mind here is the program that we offer:

Software Priority Support Contract Provides you with:

• One-year unlimited telephone or e-mail support
• Free Web downloads of updates, but not upgrades.
• Free media replacement in the event of damage or failure.
• Priority call back status.
• Direct access to level 2 support as required.
• Call history and tracking of individual customer issues.
• Saves you money - eliminate the $100 per support issue charge.

Software Priority Support Contract Pricing (1 user versions)

CIS Chemical Inventory System® – CISPro Desktop

CIS Chemical Inventory System® – Standard

ControlChart!Pro® Plus – CCPro Plus

ControlChart!Pro® Plus with DataLink™

Instrument Maintenance & Calibration System Pro – IMCS™ Pro

Laboratory Document Control System - LDCS

MSDS Digital Filing Cabinet® Pro – MSDS DFC Pro

MSDS SimpleView

Sample Tracking and Inventory System – STIS™